Posted by: brian | August 21, 2007

I can has explanation?

From Language Log, we learn about this memo from the Walt Bettinger, President and COO of Charles Schwab:

On August 16, you may have experienced difficulty accessing Schwab online or through our phone centers as a result of our systems slowdown. We want to apologize and let you know what happened.

In the process of expanding system capacity earlier that morning, a systems slowdown occurred. As a result, if you tried to access Schwab online or via the phone, you may have experienced slower-than-normal service, or in some cases, may have been unable to access our services at all.

Read Geoffrey K. Pullam’s reaction and (and explanation) here.

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